Delivery Policy

Premium 2 Person White Glove Service to deliver all your furniture without any hassle

Elevate Your Sofa Experience with Our Premium White Glove Delivery Service!

At Live Lusso, we go beyond delivering sofas; we provide an unmatched luxury and convenience experience. Bid farewell to the hassle of handling heavy furniture and managing packaging materials, as our exclusive 2-Man Premium White Glove Delivery Service takes care of it all.

Complimentary Assembly Included!

We are thrilled to announce that assembly is included free of charge in this premium service. Our dedicated delivery team will expertly assemble your sofa unless, of course, you prefer to do it later at your own pace.

Premium Service, No Additional Cost!

Yes, you heard it right! Our Premium White Glove Service is our gift to you, ensuring your sofa journey is smooth and hassle-free. No extra charges for this royal treatment; it's our way of expressing gratitude for choosing Live Lusso.

The Dream Team

Meet your sofa's personal bodyguards – our dynamic duo of delivery experts. They handle the transportation with utmost care, ensuring your sofa arrives at its new home in perfect condition. Leave the heavy lifting to us!

Unwrapping the Luxury

A premium delivery deserves a touch of elegance. Our team will remove all packaging materials, leaving you with a pristine, ready-to-enjoy sofa. No cardboard chaos, just pure comfort.

Eco-Consciousness Included

We share your commitment to the planet. That's why we responsibly dispose of all packaging materials through recycling. Enjoy your new sofa guilt-free, knowing you've made an eco-friendly choice.

Experience the Future of Sofa Delivery with Live Lusso. We're not just delivering furniture; we're delivering comfort, convenience, and a touch of luxury – all at no additional cost! Welcome home to exceptional service.

Live Lusso – Elevating Your Home, One Sofa at a Time

We strive to provide a seamless and timely delivery experience for our valued customers. While we make every effort to meet the indicated delivery time frames, we acknowledge that certain factors beyond our control may impact the delivery process. Therefore, we want to inform you of the following disclaimer:

1. External Factors:

   • Delays in delivery may occur due to unforeseen circumstances beyond our control, such as disruptions in the shipping industry, port congestions, or unforeseen events like blockades in the Suez Canal.
   • We cannot be held responsible or liable for delays resulting from external factors that affect the transportation and delivery of our products.

2. Indicative Time Frames:

   • The estimated delivery times provided are for indication purposes only. While we strive to offer accurate estimates, they are not guarantees.
   • Factors like customs processing, logistics challenges, or other external issues may impact the actual delivery date.

3. Customer Understanding:

   • We appreciate your understanding and patience in situations where delays occur due to circumstances beyond our immediate control.
   • Our commitment is to keep you informed about any significant delays and work diligently to resolve issues and expedite the delivery process.

By placing an order with Live Lusso, you acknowledge and accept the terms of this delivery disclaimer. If you have any concerns or questions regarding your order's delivery status, please feel free to reach out to our customer support team.

Please Note:

Our complimentary delivery service covers one attempt. Missing a scheduled delivery may incur an additional cost of £100 per item for rearrangement. To ensure a seamless process, please have someone on-site to inspect the sofa upon delivery, preserving your refund options.

It is important to note that we offer a complimentary assembly service for some of our items, and it is highly recommended that you take advantage of this service. In the event that you refuse assembly, we cannot accept responsibility for any damage that may occur if you attempt to assemble the item on your own. Please ensure that you have sufficient time to allow our team to assemble the item for you. If our team overlooks this detail, please remind them about assembly. Please be advised that once you refuse assembly, we are unable to rearrange this service for you.

If you've missed your delivery slot and wish to rearrange, please contact our customer services team at hello@livelusso.com for assistance.

For deliveries to apartment buildings, please be aware that if the sofa cannot fit inside an elevator, our policy dictates manual delivery up to the second floor. This aligns with our health and safety policy, prioritising the well-being of our staff and adhering to the prohibition of carrying heavy furniture on more than one floor.